LIVRAISON GRATUITE

Port charges - the Conditions for the return

shipping Charges to 01.01.2020.

The shipments are in PORT, FOLLOWEDfor Metropolitan France, Corsica and Monaco. FREE delivery and followed in Metropolitan France and Corsica from €30.

For the other european countries as well as the DOM-TOM, the shipping charges will be apply in the shopping cart depending on your country.

 

IMPORTANT: if you notify us that you have not received your order as the tracking indicates the package has been "delivered", we will be implementing a judicial procedure. Indeed, we attach great importance to service to our customers and this kind of indication is an affiliate of a theft and a scam. We will ask you for a copy of your proof of identity and a certificate for electronic signature, we will file a complaint on your behalf for theft by our legal department against the carrier and the driver. The services of the police or the gendarmerie of your area will inform you of the result of the complaint.

Upon receipt of your proof of identity and declaration on honour, the complaint will be filed in your name and you will be immediately refunded your entire order.

It is not acceptable to work in a context of stolen packages, we will always protect our clients against false claims of drivers.

Today, a large number of drivers take a photo auto-dated the place of removal to the package to justify their passage.

 

Returns policy at 01.01.2020.

IMPORTANT: we are not a Marketplace international, we attach great attention to the services for our customers but in return we can not accept returns for reasons that are inappropriate (do not smell good, it ain't pretty, my child doesn't like it, etc...). we deliver postage Free from 30 € as it is important for us that the price of your article is clear and without surprise.

We also offer a 2 year Warranty for FREE on all our equipment. We hope that our policy of reliability, service and honesty will work between the 2 parties.

Our policy lasts 14 days calendar from the date of purchase. If 14 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in the original packaging. It must not have been unpacked without the possibility of closing the packaging (for example blister).

 

Other items that cannot be returned :

* gift Cards.

* Downloadable software.

* Some health products and personal care.

* Underwear, female or male.

To make a return, you must present a receipt, proof of purchase, an order number.

 

IMPORTANT: Please do not return your purchase with the manufacturer, you will not be refunded.

 

There are certain situations where only a partial refund may be granted : (if applicable).

* Any item that is not in its original condition, is damaged or has some missing parts for reasons not due to an error on our part.

* Any item that is returned more than 14 days after delivery. (Shipping Date mandatory before the 14 days)

 

Repayments (if applicable) :

once we have received and inspected the returned item, we will send you an e-mail for you to confirm that we have received. We will also notify you of our decision regarding the approval or rejection of your refund request.

If your application is approved, your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, within a period of 15 to 20 working days.

Repayments late, or missing (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then, contact the issuer of your credit card, because there may be a delay before your refund is officially posted.

Then, contact your bank. There is often a processing time before a refund is posted.

If, after performing all these steps, you still have not received your refund, please contact us at contact@ephéris.com.

 

Sale merchandise (if applicable) :

Only regular priced items may be refunded. Thees sale merchandise are not refundable. 

 

Exchanges (if applicable) :

We replace an item only if it is faulty or damaged. If in this case you want to exchange it for the same item, send us an e-mail to contact@epheris.com and send us your article to: MASSILIA DENTAL, service Epheris, 2 Impasse Descartes, Building In Extenso, VITROLLES, U, 13127, France.

 

Gifts :

If the item returned was identified as a gift during the purchase and it was sent to you directly, you will receive a credit-gift of a value equal to the value of your return. Once we have received the returned item, a gift certificate or a coupon gift will be sent to you by mail, with a coupon to use on the website epheris.com.

If the article was not identified as a gift when purchased, or if the donor of the gift has preferred to receive first the item for you to offer it later, we will send a refund to the donor of the gift and it will be informed that you have returned the item.

 

Shipping :

To return a product, you must send it by mail to: Massilia Dental, Service Epheris, 2 Impasse Descartes, Building In Extenso, VITROLLES, U, 13127, France.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the return postage will not be added to it except in the case of return with an error epheris.com. We recommend that you use the serviceColissimo Followedthe Post.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than 20 €, you should consider using a delivery service that allows you to track the shipment or insurance of delivery. We do not guarantee that we will receive the article that you return to us.

Order not delivered:

If you have not received your order and that our monitoring indicates that the delivery is delivered, it is a mistake that we cannot accept and we will do everything to defend your rights. Please inform us of the non delivery of your parcel, we will ask you for a copy of your identity document as well as an acceptance of the declaration on honour of non-delivery.

We are insured legally to these issues and our legal department will file then complaint to the police office of our company in your name against the carrier or the post office for theft, abuse of property and false statement.

Upon receipt of the response documents to the carrier, you will be fully refunded.

Even though this happens very rarely, it is not acceptable that our customers are being deceived in the trust that they granted us.

A false statement results in a conviction and a fine and potential prosecution by the public prosecutor.

In the event that the monitoring indicates the loss of the package after a legal deadline, your order will be refunded within 8 working days without complaint.

Whatever the reason or in case of problems, our customer service will always be at your disposal to solve a problem in a humane and cordial way. Call us at 04.42.41.09.08 from 9.00am to 12.00am and 14.00H to 16.00am on working days or email us:contact@epheris.com24/24H.

 

 

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