Satisfied or refunded

Satisfied or refunded policy as of 01.01.2020. 

Our policy lasts 14 calendar days from the date of purchase. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. It must not have been unpacked without the possibility of resealing the packaging (example blister pack).


Other items that cannot be returned:

* Gift cards

* Downloadable software

* Certain health and personal care products.

* Underwear for women or men.

To make a return, you must present us with a receipt, proof of purchase, an order number.


IMPORTANT: Please do not return your purchase to the manufacturer, you will not be refunded.


There are certain situations where only a partial refund is granted: (if applicable).

* Any item that is not in its original condition, that is damaged or has certain parts missing for reasons that are not due to an error on our part.

* Any item that is returned more than 14 days after delivery.


Refunds (if applicable):

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15-20 business days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again.

Then, contact the entity that issued your credit card, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If you've done all of these steps and you still have not received your refund yet, please contact us at contact@ephé


Sale items (if applicable) :

Only regular priced items can be refunded. LSale items are non-refundable. 


Trades (if applicable):

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to and send us your item to: MASSILIA DENTAL, Epheris department, 2 Impasse Descartes, Immeuble In Extenso, VITROLLES , U, 13127, France.



If the returned item was identified as a gift upon purchase and was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate or gift coupon will be mailed to you, which coupon can be used on

If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and he will be notified that you have returned the item.



To return a product, you must send it by post to: Massilia Dental, Service Epheris, 2 Impasse Descartes, Immeuble In Extenso, VITROLLES, U, 13127, France.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return costs will not be added to it except in the case of a return suffering from an error from We recommend that you use the serviceColissimo Trackedfrom the post office.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $ 20, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

Whatever the reason or in case of problems, our customer service will always be at your disposal on from 9.00 a.m. to 12.00 p.m. and 2.00 p.m. to 4.00 p.m. on working days.